Shipping:
Your package will be shipped via
USPS Priority Mail or UPS.
Please allow 4 to 6 weeks for
delivery, although most orders leave within a few days.
For fastest processing please pay
with your credit card via PayPal or send a money order. We wait 10 days for
all checks to clear.
We will send you an e-mail notice
once your order has shipped.
Return Policy:
Standard catalog products may be
returned within thirty (30) days of your products shipping date. We cannot
accept returns of any custom (special order) products.
The returned product must be 100%
complete, in NEW and unused condition, and must be properly repacked in its
original packing material and include all items provided at the time of delivery.
We charge a 20% restocking fee on all returns. We will not
accept a return of any product that is missing parts, damaged, or has
visible wear and tear.
Shipping and Handling charges are NOT refundable. You are responsible for shipping
any product(s) you wish to return.
Any product return requires
a Return Merchandise Authorization number (“RMA”). We cannot and
will not accept returns, of any type, without a RMA Number.
To receive an RMA Number, please
call email us at sales@silvercloudjewelry.com and request an RMA number. Please
provide us with your name, invoice number, item, and the reason for your RMA request. |
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